Tip on How to Provide Great Customer Service
DLTWIDs are the Dumb Little Things We Innocently Do that might bother our customers. Excellence is usually obvious in the little things you do--in the details. It has been said that your competitive edge may come in simply doing a hundred little things just one or two percent better than other product/service providers. There are potentially many little things each of us innocently do (you and your team included) that might bother customers. It often doesn't take a lot of effort or expense to turn these around. Take just a few minutes with your team to think about your most obvious DLTWIDs and then go to work to get rid of these ASAP.
Here are some other useful customer service tips to keep in mind.
Customers are your boss
Weather or not you are the owner or the boss of your employees, still your bosses are your customers. It is imparitive that you know and listen to their needs and wants to provide great service with them. Remember customers pays your salary and the reason why you still have a job or business.
Activley Listen
Hearing customers wants and complaints is not the same thing as listening. If you listen to their concerns very well, that will establish trust and rapport with your customers. Know and analyze their concerns by the way they say the words, tone of voice, body language and their feelings. Do not interrupt them while they're talking. Just listen to understand them well. Give your undivided attention so they get a sense that they are crucial to your company.
Know their needs
Customers are emotional rather than logical. They don't just buy products or services but they have reasons behind that. For example A customer buys a beauty product, do not assume that they're just going to purchase it, know the reason why their buying that certain product. You can approach them in a polite manner and can suggest the best product essential for them. If the customer gets positive result from what you suggest, they will surely repeat their business.
Appreciate and make them feel very important
Addressing your customer using their names is a great way to build rapport. Try to compliment them in a easy and honest fashion. Be sincere with what you say. They will sense it if you're not telling the truth. Actions and words might be the same Always greet them when they come in and when they leave.
Help them understands your system
Educate and explain to your customers how your systems work. Be honest and do not mislead them with false information just to sell your product. Never forget, if you do that, your customers might be angry with you and will spread harsh comments about your business. Confused and impatient customers should be handled very well by explaining anything they want to know about your system to avoid them being confused.
Say yes
Practice saying yes. So long as the customers request is reasonable, do it. Locate ways to make doing business with you in an easy manner. If you say yes to your customer, you have to do it. Always smile to create a friendly atmosphere.
Apologizing is important
Customers like to hear an apology if something goes wrong. Make sure to apologize, especially if the mistakes made where on your companies end. The customer is always right, even when they are not, but still you should really apologize and deal with the problem. Take actions and learn from mistakes. Customers will feel valuable if you do that.
Always give your best
Think of these questions and do what you can to your customers
What can your customers get that they can't have elsewhere?
What else you can give that your customers never expected?
Use surveys to get feedback
Listening to a customer's concerns, complaints, criticisms and suggestions can be helpful to enhance your company. Ask them how your service and business impacts them as a customer.
Start with your employees
If you have great relations with your employees, they will treat customers the way you treat them. Never forget that your employees are on the front lines of your company. Treat them with respect and trust.